Sematic Customer Support

Please fill in the form below to send us your enquiry.

Sematic company *

------------------ Sematic Asia Pacific Sematic Elevator Products India Pvt Ltd Tyler Elevator Products Sematic Asansör San.ve Tic.Ltd.Şti. (Turkey) Sematic UK Ltd Sematic S.p.A. (Italy) Sematic Hungária Kft

Problem type *

------------------ Damaged Component Damaged Packaging Defective Material Labelling Issue Handover Issues Gap Bowed Bowed-New Design Wrong Dimensions Component does not work Defective Controller Defective Motor Defective Detectors Noisy Motor Software Issue Missing Package Wrong Package/Batch Missing components Wrong component Configuration Error Other

Problem description *

Attachments/Pictures (pdf, jpg, png, gif, bmp - max 40MB tot.)

Lift is in service? ------------------ Yes No

Customer order/Lift Number/Sematic Order Number *

Company *

Name *

Surname *

Your e-mail address *

Shipment address
For request of material under warranty replacement, indicate the desired delivery address

Privacy *

According to the current regulations on the protection of personal data (GDPR - General Regulation on Data Protection - EU 2016/679) I give permission to Wittur, the owner of the data processing, to process the personal data provided as a result of the request made.
I agree   I do not agree

According to the current regulations on the protection of personal data (GDPR - General Regulation on Data Protection - EU 2016/679) I give permission to Wittur, the owner of the data processing, to process the personal data provided in accordance with the following requests: registration to the website, sending newsletter and notifications from the website.
sending newsletters and advertising material,
If you don't agree, we will not be able to send notifications by e-mail, i.e. notifying the update of a technical document. You will still be able to access document download, certificates download and drawings download pages and use them.
I agree   I do not agree

carrying out market research,
I agree   I do not agree

Sending advertising material by e-mail
I agree   I do not agree

Please note that under the terms of the GDPR, you can object at any time to the processing of your personal data by sending an e-mail to the Wittur data protection officer:

• Europe (excluded Italy): skraska@iitr.de
• Italy: dpoitaly@wittur.com

Control code *